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COMPAS & Quality Forum
COMPAS users, trainers, evaluators,… join the new discussion group on the COMPAS method and Quality issues in the humanitarian sector, and share your experiences about the subjects you care about !
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Consult the “Aiming for Quality” archives

2016-02-09    Introduction to Sigmah software
Face-to-face training course in Paris on 5 April 2016
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2013-02-28    Introduction to Sigmah software - 3 April 2013 (Paris)
Information and Quality management for International Solidarity organisations
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2012-08-16    Training course "Evaluating the quality of humanitarian projects" from 12 to 16 November 2012
This training course in French will be held at Groupe URD's Training Centre in the south of France (Drôme Provençale).
> More information

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A Quality Assurance method for humanitarian aid
Founding principles

The debate on quality management in the humanitarian sector is based on what has been learned in the manufacturing, and goods and services sectors, and particularly the hospital sector, which indeed shares many characteristics with humanitarian aid.

The Quality COMPAS is based on three principles:

•  Quality Assurance: prevention is better than cure. Firstly, one must identify the activities or factors in a process that can, and must, be controlled in order to prevent one or more risks occurring. These factors are known as ‘critical points’. Secondly, the necessary measures must be taken at each critical point in order to prevent non-quality.

•  Continuous Quality Improvement (CQI): absolute quality is unattainable and quality remains a permanent goal. A quality approach is by definition dynamic and continual, advancing step by step. Quality is not achieved by conforming to pre-defined universal standards, which indeed may be unrealistic or cause the process to seize up.

•  In order to adapt to volatile and complex crisis contexts, the Quality COMPAS approach is based on a questioning process (quality by questioning) which prompts users to reflect and analyse. It is inspired by the Socratic argument that the questioning process itself is often more creative than the answer.
Updated  24-10-2017